1. The Customer shall ensure that it does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner. In case, of products where color is not mentioned, customer shall receive any color which is in stock at the time of ordering and the same cannot be replaced / returned.
2. Products purchased by a Customer can be Returned / Replaced by Pen and Pencil eStore LLP within 24 hours of the delivery date by placing a “Return Order” or “Replacement Order” request on or by sending an email at if Customer finds that the Product delivered is damaged and/or defective and/or is expired. Returns or Replacement will be entertained only once for each order.
3. In case of Return or Replacement of any Product, the Customer will ship back such product completely in the same condition as it was received along with all accessories/booklets/freebies etc. There should be no signs of external damage on the packaging, including the original carton. Shipping the product back to Pen and Pencil eStore LLP is customer’s responsibility and liability. As soon as the customer ships the product, a scanned copy of the AWB should be sent at email@example.com so that we can track the return. The Customer should retain the said acknowledgment and quote or produce the same in all future communications with Pen and Pencil eStore LLP, in this regard.
4. Any replacement/exchange shall be processed only where the Product is available and in all other cases, the Customer will be provided with a refund along with shipping charges, if any actually paid by the Customer during order in relation to such Product.
5. Pen and Pencil will make reasonable endeavour that any eligible refund / credit note is initiated within 15 days of receipt of returned products. The approved refund amount will be credited to Customer’s bank account/refunded into credit card or debit card account as the case may be within such time as taken by banking channels to process such refund.
6. In case of any defect arising after delivery of the Product or after demo/installation of the Product as the case may be, such defects will be serviced by the respective manufacturer/brand in accordance with respective manufacturer’s warranty terms.
7. In case any free item is found defective then the Pen and Pencil eStore LLP shall arrange for the replacement of the free item only and the main Product shall not be replaced. If any free gift is not available with Pen and Pencil eStore LLP for an exchange, the Product will be taken back along with the free gift and the eligible refund will be processed.
8. Order once placed on can be requested for cancellation if the order is not dispatched for delivery by placing request on or by sending an email at . Pen and Pencil eStore LLP reserves the right to reject the cancellation request and in its sole discretion may decide appropriately after taking into consideration the product category, whether purchased by Pen and Pencil eStore LLP specifically against the Order, whether products are proprietary in nature, whether customized on special request of customer, whether significant cost is incurred by Pen and Pencil eStore LLP to arrange delivery of Product etc. If cancellation request is rejected by Pen and Pencil eStore LLP after providing adequate reasons, Customer will be obliged to accept delivery and make payment against the product(s). If the order is requested for cancellation after payment has been processed, and if cancellation is approved by Pen and Pencil eStore LLP, the said amount will be refunded in accordance with above mentioned process.