1. Pen and Pencil eStore LLP standard delivery time will be displayed on website at the time of order placement. Pen and Pencil eStore LLP shall exercise reasonable endeavours to ensure that any product ordered on the website is shipped within such timeline subject to availability of the Product(s). However, Customer understands and confirms that Pen and Pencil eStore LLP shall not be held responsible for any delay in shipment due to circumstances beyond the control of Pen and Pencil eStore LLP and due to any lapses on the part of the Courier. Customer will be solely responsible to provide correct and proper delivery information including addresses.
2. Pen and Pencil eStore LLP offers free shipping on orders above the defined Minimum Order value (MOV) in selected serviceable pin codes. For orders below MOV and other service pin codes, standard shipping charges will be applicable which will be displayed at the time of order placement. Pen and Pencil eStore LLP reserve its right to change the minimum Order value (MOV) or standard shipping charges from time to time without giving any advance notice to the Customer. Shipping charges will be displayed at the time of placing the order and Customer confirms & agrees to the shipping charges during placement of orders on “penandpencil.in” website.
3. Pen and Pencil eStore LLP has their own customised shipping policy where if the products in a particular order weigh more than a certain weight, you will have to pay a little extra for shipping as it takes a lot of effort for the delivery boys to deliver the order in a usable condition. We are sure you agree with us on the tremendous effort put by the delivery boys to deliver your order.
4. In case a Customer books an order of multiple Products in one transaction, Pen and Pencil eStore LLP would endeavour to ship all Products together. However, this may not always be possible due to Product characteristics and/or logistics issues. If a Customer places multiple Products order in singe transaction, then such order will be shipped to a single shipping address but if Customer wishes to ship the order to different addresses, then separate orders should be placed.
5. Pen and Pencil eStore LLP reserve the right to cancel, delay, or recall the order from delivery of the Products, if any fraud is suspected.
6. Some Indian states prohibit direct sale of merchandise from other states and require special documentation to give effect to such a sale without dual taxation. If we receive an order from such states or to be delivered to such states then, under such circumstances, Pen and Pencil eStore LLP retains the right to accept or reject such order, at its sole discretion.
7. Pen and Pencil eStore LLP will make 2 (two) attempts to deliver the Product after which the order will be cancelled and notification to the same effect shall be sent to the Customer. Pen and Pencil eStore LLP will refund the charged amount on the Order after deducting the actual shipping charges irrespective of the order total as per Pen and Pencil eStore LLP policy. Further, the Customer shall provide his full and correct postal address as well as contact numbers. Failure to do so may lead to delay in deliveries by courier or delivery to the incorrect addresses, in which case the Customer shall himself be responsible and shall not hold the LLP responsible for the same. Further, if the address provided by the Customer is a public place like school, college, hospital, library, etc, the Customer shall inform their Security / watchmen / staff of the same and delivery by the Courier Company to the address provided in hands of any of the person present there shall be deemed to be delivered to the Customer, and the LLP / Courier Company shall not be held responsible for the same. Also, if the customer enters wrong address or pincode or contact details, due to which it is not possible for courier company to deliver the courier to the customer and is returned back to us, the customer shall be reshipped the goods only after payment of shipping and RTO (Return To Origin) Charges levied by the Courier Company to the LLP. In such cases, if the customer opts for refund instead of reshipment, then the refund amount shall be the total amount paid by the customer minus the total of Original shipping charges and RTO (Return To Origin) Charges levied by the Courier Company to the LLP.
8. Title to the Products and all risk of loss passes to the Customer upon delivery of the Product to the Customer.
9. Pen and Pencil eStore LLP shall have the right to refuse or cancel any orders placed for products listed at an incorrect price, or containing any other incorrect information at any time before the dispatch of the products. Pen and Pencil eStore LLP may not be in a position to accept certain orders for reasons including limitations on quantities available for purchase, or other problems identified by its internal department, in which case, Pen and Pencil eStore LLP reserve the right, at its sole discretion, to refuse or cancel such order or any portion thereof. In each case, Pen and Pencil eStore LLP will provide notification to the Customer and will process a refund in accordance with the Refund & Return Policy where payment has been made by the Customer.